customer services GLOBAL SPARE PARTS MANAGEMENT AT AVL AVL’s ability to supply its customers quickly and reliably with spare parts of the highest quality is based on a sophisticated global spare parts concept. A global logistics network paired with a modern spare parts online store enables safe and timely delivery of spare parts for measuring equipment and test systems from AVL. > The fast provision of spare parts reduces downtimes of equipment and test systems to a minimum and ensures high system availability. Maximized uptime of measuring equipment and test systems is nowadays one of the key demands customers place on AVL. To meet this demand, it is crucial to ensure reliable and prompt spare parts supply. AVL offers its customers diverse, tailor-made availability concepts for spare parts 3 2 F O C U S supply. Its portfolio ranges from consignment stocks at customer sites, enabling spare parts availability of just a few minutes or hours, to regional central warehouses for delivery in a matter of 24 to 48 hours and distribution centers that make a substantial amount of spare parts available any time they are needed. AVL customers also have the option of ordering spare parts from the online store (shop.avl.com) 24 hours a day, seven days a week. In the course of the order process, customers instantly receive information about availability, delivery time and prices. Should customers prefer an order method other than the online option, they can also place their order with any AVL affiliate worldwide. In addition to its central spare parts warehouse in Graz, AVL operates regional spare parts warehouses in Japan, China, Korea and the U.S. and, since 2014, also in India. Most of these regional warehouses are run in cooperation with established local partners to ensure a high standard of service. DYNAMIC STOCK MANAGEMENT All of the regional spare parts warehouses are managed and operated centrally from the AVL headquarters in Graz, Austria. AVL currently has an overall portfolio of around 8000 different spare parts, so it can respond as quickly as possible to all customer needs. Globally standardized processes permit dynamic adaption of
FOCUS_Aug_2015_E
To see the actual publication please follow the link above